I need support, what are my options?

Umbraco offers multiple tiers of support. Listed below you can find support solutions for every situation. Whether you are looking for a quick answer to a question or year round attention from the HQ, we have you covered.

Support:

Best for single sites and teams who need resources and support for real-world deployments. Advice and support directly from Umbraco HQ. This package includes:

  • Licensing for one production and two development domains.
  • Five accounts for umbraco.tv
  • Umbraco Forms
  • Umbraco Courier
  • Architectural advising

With Support, we offer a 24-hour response time guarantee that ensures we’ll respond to you within 24 hours (and usually much sooner) for issues related to the Umbraco Core .

Support costs €250/month billed annually or €313 month to month (12 months).

Gold Support:

Best for teams supporting multiple sites and organizations with responsibility for a site portfolio.

  • 25 accounts for umbraco.tv
  • 5 Umbraco Forms licenses
  • 5 Umbraco Courier licenses
  • Support for up to 5 sites
  • Umbraco architectural advising

Gold Support costs €833/month billed annually or €1061 month to month (12 months). 

Enterprise Support:

Best for teams supporting business-critical sites who require always-on support and advice directly from Umbraco HQ.

  • Umlimited accounts for umbraco.tv
  • Umlimited Umbraco Forms licenses
  • Umlimited Umbraco Courier licenses
  • Support for up to 5 sites
  • Additional site add-on available
  • Umbraco architectural advising
  • 8-hour response time SLA
  • Issue escalation
  • 7 day x 24 hour coverage

Enterprise support has flexible billing terms, annual or month to month (12 months). Contact us for more information

Gold Certified Partners:

Umbraco Gold Certified Partners have access to a direct line of support and architectural advising for all Umbraco projects. For any questions related to Umbraco, they have a direct line to the Umbraco HQ and core team for advice, bug-fixes and developer support.

Gold Certified Partners have unlimited access to all add-ons offered by Umbraco HQ.

To become a Gold Partner you need to meet the requirements for Certified Partners, and pay an annual membership  fee of € 10,000.

Video Tutorials:

Our easy to follow online training videos + written docs will give you the fundamental knowledge to start building awesome Umbraco websites, without burning a hole in your pocket!

Training:

As part of the Umbraco developer certification program you and your team will gain a deeper understanding of Umbraco, learn best practices, save valuable time, and deliver projects of higher quality to your customers.

Gold Partners:

When looking for a company to assist you with Umbraco development, we recommend you use one of the Umbraco Certified Partners. They have a guaranteed number of developer certifications in-house and have demonstrated a solid knowledge of Umbraco. View our Gold Partners.

Documentation:

The documentation section is located on our community site and provides help on installing and using Umbraco, including API reference documentation.

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